landscapeDisplay Ad ServerServe ads in standard fixed-size ad units
apiNative Ad ServerServe native ads on your web page or app
ondemand_videoVideo Ad ServerServe MP4 video ads as pre/mid/post-rolls

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For Advertisers

Optimize campaigns, real-time insights.

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Troubleshooting

Home chevron_right User Guide

1. Overview

2. Run a diagnosis

3. Manual checks

Overview

If an ad is not displayed as expected, or ads are not displayed at all, this troubleshooting guide may help you further.

Run a diagnosis

AdGlare allows you to run a set of automated tests to see why your campaign is not receiving traffic as expected. To diagnose a campaign, click the Diagnose icon at the top right inside a campaign.

Troubleshooting Diagnose1 AdGlare AdServer

Let it run for a few moments, and you'll see a list of checks that have either passed or failed:

Troubleshooting Diagnose2 AdGlare AdServer

Manual checks

If the diagnosis didn't provide helpful insights, let's make sure things are set up correctly. Here's a checklist:

checkStatus: are all campaigns, creatives and zones activated?
checkFlight schedule: is the campaign scheduled to be served? And the creative itself?
checkAssignments: is the campaign assigned to the correct zone?
checkAd Size: does your zone accept only a selected number of ad dimensions by using the Ad Size Filter? Is your creative in the correct size?
checkPacing: did you configure the campaign to spread impressions over time? If so, the campaign may not always be shown.
checkTiers: does your zone have campaigns assigned that are in a higher tier than the campaign you're looking for? If so, they may take over.
checkTargeting: check if targeting rules prevent the campaign from being displayed. Also check targeting at creative level. Disable temporarily to debug.
checkAd blocker: any chance you have an ad blocker installed? Or using Safari/Firefox with a strict privacy mode? Try another browser or device.
checkDeduplication: if you have enabled the deduplication policy on the Settings page, is the creative already shown elsewhere on the page?
checkLazy loading: if you have enabled lazy loading at zone level, does disabling it help?
checkCreative blocking: did you block the creative(s) at zone level?
checkImplementation: was the ad tag added to the page correctly? You can inspect this using Chrome Dev Tools (search for the zID on the Network tab).
check3P ad tag: if you're expecting to see a third-party ad from a different ad server, make sure it loads fine by adding the creative's ad code on a test page, or use tools like AdValify's Ad Tag Tester.
checkSubscription: is your AdGlare license still active, or is it deactivated due to non-payment or exceeding your ad request limit?