Troubleshooting

Overview

Ads are not displayed?

• Status: are all campaigns, creatives and zones activated?
• Flight schedule: is the campaign scheduled to be served? And the creative itself?
• Assignments: is the campaign assigned to the correct zone?
• Ad Size: does your zone accept only a selected number of ad dimensions by using the Ad Size Filter? Is your creative in the correct size?
• Pacing: did you configure the campaign to spread impressions over time? If so, the campaign may not always be shown.
• Tiers: does your zone have campaigns assigned that are in a higher tier than the campaign you're looking for? If so, they may take over.
• Targeting: check if targeting rules prevent the campaign from being displayed. Also check targeting at creative level. Disable temporarily to debug.
• Ad blocker: any chance you have an ad blocker installed? Or using Safari/Firefox with a strict privacy mode? Try another browser or device.
• Deduplication: if you have enabled the deduplication policy on the Settings page, is the creative already shown elsewhere on the page?
• Lazy loading: if you have enabled lazy loading at zone level, does disabling it help?
• Creative blocking: did you block the creative(s) at zone level?
• Implementation: was the ad tag added to the page correctly? You can inspect this using Chrome Dev Tools (search for the zID on the Network tab).
• 3P ad tag: if you're expecting to see a third-party ad from a different ad server, make sure it loads fine by adding the creative's ad code on a test page, or use tools like AdValify's Ad Tag Tester.
• Subscription: is your AdGlare license still active, or is it deactivated due to non-payment or exceeding your ad request limit?